{"id":34138,"date":"2025-06-13T12:00:55","date_gmt":"2025-06-13T06:30:55","guid":{"rendered":"https:\/\/edunovations.com\/currentaffairs\/?p=34138"},"modified":"2025-06-13T12:00:58","modified_gmt":"2025-06-13T06:30:58","slug":"multilingual-ai-in-railways","status":"publish","type":"post","link":"https:\/\/edunovations.com\/currentaffairs\/railway\/multilingual-ai-in-railways\/","title":{"rendered":"Multilingual AI in Railways: BHASHINI and Indian Railways Sign Strategic MoU"},"content":{"rendered":"\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/edunovations.com\/currentaffairs\/railway\/multilingual-ai-in-railways\/#Multilingual_AI_in_Railways_gains_momentum_as_BHASHINI_and_Indian_Railways_partner_to_enhance_digital_services_in_22_Indian_languages_A_key_step_under_Digital_India_for_inclusive_governance\" >Multilingual AI in Railways gains momentum as BHASHINI and Indian Railways partner to enhance digital services in 22 Indian languages. A key step under Digital India for inclusive governance.<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/edunovations.com\/currentaffairs\/railway\/multilingual-ai-in-railways\/#Introduction_Multilingual_AI_Meets_Indias_Rail_Network\" >Introduction: Multilingual AI Meets India\u2019s Rail Network<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/edunovations.com\/currentaffairs\/railway\/multilingual-ai-in-railways\/#Revolutionary_Impact_on_Passenger_Engagement\" >Revolutionary Impact on Passenger Engagement<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/edunovations.com\/currentaffairs\/railway\/multilingual-ai-in-railways\/#Enhancing_Digital_Rail_Accessibility\" >Enhancing Digital Rail Accessibility<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/edunovations.com\/currentaffairs\/railway\/multilingual-ai-in-railways\/#Scalable_Infrastructure_Deployment_Strategy\" >Scalable Infrastructure &amp; Deployment Strategy<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/edunovations.com\/currentaffairs\/railway\/multilingual-ai-in-railways\/#Alignment_with_the_Digital_India_Vision\" >Alignment with the Digital India Vision<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/edunovations.com\/currentaffairs\/railway\/multilingual-ai-in-railways\/#Why_This_News_is_Important\" >Why This News is Important<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/edunovations.com\/currentaffairs\/railway\/multilingual-ai-in-railways\/#Driving_Accessibility_in_Public_Services\" >Driving Accessibility in Public Services<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/edunovations.com\/currentaffairs\/railway\/multilingual-ai-in-railways\/#Real%E2%80%91World_Application_of_AI_Innovation\" >Real\u2011World Application of AI &amp; Innovation<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/edunovations.com\/currentaffairs\/railway\/multilingual-ai-in-railways\/#Governance_Policy_Relevance\" >Governance &amp; Policy Relevance<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/edunovations.com\/currentaffairs\/railway\/multilingual-ai-in-railways\/#Socio%E2%80%91Cultural_Equity_Inclusion\" >Socio\u2011Cultural Equity &amp; Inclusion<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/edunovations.com\/currentaffairs\/railway\/multilingual-ai-in-railways\/#Historical_Context_Indias_Multilingual_AI_Journey\" >Historical Context: India\u2019s Multilingual AI Journey<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/edunovations.com\/currentaffairs\/railway\/multilingual-ai-in-railways\/#Key_Takeaways_from_%E2%80%9CMultilingual_AI_for_Railways%E2%80%9D\" >Key Takeaways from \u201cMultilingual AI for Railways\u201d<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/edunovations.com\/currentaffairs\/railway\/multilingual-ai-in-railways\/#Frequently_Asked_Questions_FAQs\" >Frequently Asked Questions (FAQs)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/edunovations.com\/currentaffairs\/railway\/multilingual-ai-in-railways\/#Some_Important_Current_Affairs_Links\" >Some Important Current Affairs Links<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Multilingual_AI_in_Railways_gains_momentum_as_BHASHINI_and_Indian_Railways_partner_to_enhance_digital_services_in_22_Indian_languages_A_key_step_under_Digital_India_for_inclusive_governance\"><\/span>Multilingual AI in Railways gains momentum as BHASHINI and Indian Railways partner to enhance digital services in 22 Indian languages. A key step under Digital India for inclusive governance.<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Introduction_Multilingual_AI_Meets_Indias_Rail_Network\"><\/span>Introduction: Multilingual AI Meets India\u2019s Rail Network<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>On <strong>June 9, 2025<\/strong>, the Digital India Bhashini Division (DIBD) and the Centre for Railway Information Systems (CRIS) entered into a landmark Memorandum of Understanding (MoU) in New Delhi. The goal: integrate BHASHINI\u2019s advanced multilingual AI technologies\u2014such as Automatic Speech Recognition (ASR), Text-to-Text Translation, Text-to-Speech (TTS), and Optical Character Recognition (OCR)\u2014into key Indian Railways platforms like NTES and RailMadad, supporting <strong>22 scheduled Indian languages<\/strong> <\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Revolutionary_Impact_on_Passenger_Engagement\"><\/span>Revolutionary Impact on Passenger Engagement<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>This partnership is poised to redefine how passengers interact with railway services. AI-powered chatbots and voice assistants will enable real-time query handling, ticket booking, and grievance redressal in the user\u2019s native language. At physical counters and digital kiosks, passengers will benefit from intuitive multilingual interfaces <\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Enhancing_Digital_Rail_Accessibility\"><\/span>Enhancing Digital Rail Accessibility<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>The integration extends across multiple touchpoints: websites, mobile apps, inquiries at counters, call centers, and on-station kiosks. AI tools will provide live speech-based support, ensuring user convenience across diverse linguistic backgrounds <\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Scalable_Infrastructure_Deployment_Strategy\"><\/span>Scalable Infrastructure &amp; Deployment Strategy<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>The MoU outlines a layered deployment approach: beginning with pilot launches in select regions, followed by national scale-up. Services will run on both cloud and on-premises systems to maintain performance and reliability across India\u2019s vast railway network <\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Alignment_with_the_Digital_India_Vision\"><\/span>Alignment with the Digital India Vision<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>This initiative exemplifies the Digital India mission\u2019s objective to empower users across socioeconomic and linguistic spectrums. It reinforces inclusive governance by making public affairs accessible in all major Indian languages<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\" id=\"Multilingual-AI-in-railways\"><img decoding=\"async\" src=\"https:\/\/static.toiimg.com\/thumb\/msid-121731536,imgsize-292532,width-400,resizemode-4\/121731536.jpg\" alt=\"Multilingual AI in railways\" title=\"Multilingual AI in railways\"\/><figcaption class=\"wp-element-caption\">Multilingual AI in railways<\/figcaption><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Why_This_News_is_Important\"><\/span>Why This News is Important<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Driving_Accessibility_in_Public_Services\"><\/span>Driving Accessibility in Public Services<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>This collaboration demonstrates how <strong>AI can dismantle barriers of communication<\/strong>, significantly increasing accessibility for non-Hindi and non-English users. It\u2019s a major boost for public utility inclusivity\u2014a vital focus area in exams like <strong>UPSC, SSC, RRB, IBPS, NTPC<\/strong>, and more.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Real%E2%80%91World_Application_of_AI_Innovation\"><\/span>Real\u2011World Application of AI &amp; Innovation<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Government aspirants, including those targeting <strong>Defence, Civil Services<\/strong>, and <strong>Railways<\/strong>, often test knowledge of current technology trends. This story underlines how <strong>AI and NLP<\/strong> are now being used in large-scale public infrastructure.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Governance_Policy_Relevance\"><\/span>Governance &amp; Policy Relevance<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Understanding MoUs, <strong>public-private partnerships<\/strong>, and national initiatives under <strong>Digital India<\/strong> is critical for Administrative roles (e.g. PSCS, IAS, IPS). This is a practical case study in policy-driven tech adoption.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Socio%E2%80%91Cultural_Equity_Inclusion\"><\/span>Socio\u2011Cultural Equity &amp; Inclusion<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Highlighting support for <strong>22 scheduled languages<\/strong> underscores the importance of linguistic diversity\u2014valuable context for teaching, civil service, and social policy examinations.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Historical_Context_Indias_Multilingual_AI_Journey\"><\/span>Historical Context: India\u2019s Multilingual AI Journey<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Launch of Bhashini (Aug 2022):<\/strong> Developed by MeitY under the National Language Translation Mission, Bhashini seeks to democratize government services via language AI <\/li>\n\n\n\n<li><strong>Early Bhashini milestones:<\/strong> Used to translate key speeches: PM\u2019s address in Tamil (Dec 2023), FM&#8217;s Budget speech in 2024 <\/li>\n\n\n\n<li><strong>Beyond Government:<\/strong> MoUs with Snapdeal, Federal Bank; apps like ONDC\u2019s Saarthi and Rajasthan\u2019s Pehchan leveraged Bhashini for vernacular usage<\/li>\n\n\n\n<li><strong>Railways&#8217; Digital Shift:<\/strong> CRIS has pioneered large\u2011scale technology in Indian Railways\u2014ticketing, dispatch, enquiry systems. Adding Bhashini marks another evolutionary leap in Indian Railways&#8217; digital customer service.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Key_Takeaways_from_%E2%80%9CMultilingual_AI_for_Railways%E2%80%9D\"><\/span>Key Takeaways from \u201cMultilingual AI for Railways\u201d<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>No.<\/th><th>Key Takeaway<\/th><\/tr><\/thead><tbody><tr><td>1<\/td><td><strong>BHASHINI\u2011CRIS MoU (9 June 2025):<\/strong> Signed in New Delhi to integrate multilingual AI in railways services.<\/td><\/tr><tr><td>2<\/td><td><strong>Supports 22 Indian Languages:<\/strong> Leveraging ASR, TTS, OCR, and translation across platforms like NTES and RailMadad.<\/td><\/tr><tr><td>3<\/td><td><strong>Wide Deployment:<\/strong> These AI tools will be available via mobile apps, websites, kiosks, counters, and call centers.<\/td><\/tr><tr><td>4<\/td><td><strong>Inclusive Public Utility:<\/strong> Initiative aligns with Digital India\u2019s goals\u2014enhancing accessibility &amp; transparency.<\/td><\/tr><tr><td>5<\/td><td><strong>Impact on Exams:<\/strong> Relevant for tech awareness, public policy, and governance sections in exams for <strong>Railways, Banking, Defence, Teaching, Civil services<\/strong>.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Frequently_Asked_Questions_FAQs\"><\/span><strong>Frequently Asked Questions (FAQs)<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p><strong>Q1. What is BHASHINI?<\/strong><br><strong>Answer:<\/strong> BHASHINI (Bhasha Interface for India) is a government-backed initiative under the Ministry of Electronics and Information Technology, aiming to promote digital public infrastructure through multilingual AI technologies such as Automatic Speech Recognition (ASR), Machine Translation (MT), Text-to-Speech (TTS), and Optical Character Recognition (OCR).<\/p>\n\n\n\n<p><strong>Q2. What is the purpose of the MoU between Indian Railways and BHASHINI?<\/strong><br><strong>Answer:<\/strong> The MoU aims to integrate multilingual AI technologies into Indian Railways&#8217; digital services like NTES and RailMadad, enhancing accessibility for users in 22 scheduled Indian languages.<\/p>\n\n\n\n<p><strong>Q3. What benefits will passengers experience due to this partnership?<\/strong><br><strong>Answer:<\/strong> Passengers will benefit from AI-powered voice assistance, chatbots, and real-time multilingual query handling via mobile apps, websites, kiosks, counters, and call centers.<\/p>\n\n\n\n<p><strong>Q4. How does this initiative align with the Digital India vision?<\/strong><br><strong>Answer:<\/strong> It promotes inclusivity by ensuring language is not a barrier in accessing government services, aligning with the goals of Digital India to make digital infrastructure accessible to all citizens.<\/p>\n\n\n\n<p><strong>Q5. Why is this development relevant for competitive exam aspirants?<\/strong><br><strong>Answer:<\/strong> It is an important example of AI in governance, digital transformation, and inclusive public services\u2014topics often asked in Civil Services, SSC, RRB, Banking, and other government exams.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Some_Important_Current_Affairs_Links\"><\/span>Some Important Current Affairs Links<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/edunovations.com\/currentaffairs\/category\/national\/\" target=\"_blank\" rel=\"noreferrer noopener\">State Current Affairs<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-outline is-style-outline--2\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/edunovations.com\/currentaffairs\/category\/sports\/\" target=\"_blank\" rel=\"noreferrer noopener\">Sports Current Affairs<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-outline is-style-outline--3\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/edunovations.com\/currentaffairs\/category\/international\/\" target=\"_blank\" rel=\"noreferrer noopener\">International Current Affairs<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/edunovations.com\/currentaffairs\/category\/banking\/\" target=\"_blank\" rel=\"noreferrer noopener\">Banking Current Affairs<\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/edunovations.com\/currentaffairs\/category\/railway\/\" target=\"_blank\" rel=\"noreferrer 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A key step under Digital India for inclusive governance. Introduction: Multilingual AI Meets India\u2019s Rail Network On June 9, 2025, the Digital India Bhashini Division (DIBD) and the Centre for Railway Information Systems (CRIS) entered&#8230;<\/p>\n","protected":false},"author":6,"featured_media":34150,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[156,137],"tags":[9302,23256,1016,5273,258,23257,23258,4582],"class_list":["post-34138","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-railway","category-agreements","tag-ai-in-governance","tag-bhashini","tag-digital-india","tag-government-partnerships","tag-indian-railways","tag-language-technology","tag-public-service-ai","tag-railway-modernization"],"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/edunovations.com\/currentaffairs\/wp-json\/wp\/v2\/posts\/34138","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/edunovations.com\/currentaffairs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/edunovations.com\/currentaffairs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/edunovations.com\/currentaffairs\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/edunovations.com\/currentaffairs\/wp-json\/wp\/v2\/comments?post=34138"}],"version-history":[{"count":1,"href":"https:\/\/edunovations.com\/currentaffairs\/wp-json\/wp\/v2\/posts\/34138\/revisions"}],"predecessor-version":[{"id":34151,"href":"https:\/\/edunovations.com\/currentaffairs\/wp-json\/wp\/v2\/posts\/34138\/revisions\/34151"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/edunovations.com\/currentaffairs\/wp-json\/wp\/v2\/media\/34150"}],"wp:attachment":[{"href":"https:\/\/edunovations.com\/currentaffairs\/wp-json\/wp\/v2\/media?parent=34138"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/edunovations.com\/currentaffairs\/wp-json\/wp\/v2\/categories?post=34138"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/edunovations.com\/currentaffairs\/wp-json\/wp\/v2\/tags?post=34138"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}